With increasing pressure to keep costs down, improve performance and service delivery, IT departments are looking for solutions that automate complex processes across IT environments. Process automation - or Run Book Automation - is more than just common job scheduling. Process automation is the automation of existing IT operations, thus making them more efficient and profitable. As opposed to scheduling, it is important to respond to information from other process steps and incorporate or even integrate this data for further processing. Dependencies of different steps must be definable and customizable to varying conditions. If a problem occurs, a respective procedure should be defined and, if requested, automated as well. Thus, response times to arising problems can be minimized and a potentially time-consuming and costly manual intervention prevented.
Connaxx believes in Opalis Integration Server as key technology to automate IT processes. It brings a variety of key benefits, such as improved efficiency and reduced number of incidents and vulnerabilities. The service we provide with Opalis automation technology enables visualization of your processes via graphical flow charts as well as sustainable development of new processes. Furthermore, it provides detailed documentation about operation and success of your processes. Precise and detailed documentation is essential to verify your business-critical processes are in compliance with SLA requirements.